While I have had the recent opportunity to step back and take an objective view of radio, and the topic of radio digital monetization, some things I see make me laugh, but frankly, a lot of things make me laugh. As I mentioned earlier in this series, I happened to be on LinkedIn not long ago. Because I coach people on digital monetization for their business, and the importance of keeping all of their social media information up to date, it seemed hypocritical for me to get behind. I was on my site, and there happened to be a lot of comments radio people were making, such as “radio has got to embrace digital”, and “if we do not create a radio digital monetization model, we are going to be left behind.” This was only a couple of months ago. It seemed like they had just been to a three day conference on digital and the death of radio, and someone was trying to sell their latest digital product and scared these guys with their sales pitch. That is probably a good thing, especially if those scared are actually in a position to do something about it. There are many areas of radio digital monetization, but I will stick with continuing on the topic of the undervalued importance of email addresses.
One thing I have said to the management I have spoken with is that they don’t seem to understand the value of email addresses, and do very little to try to capture them. I always hear these two things when I ask about the process of capturing listeners email addresses, 1) we always get their email address when they win a contest, and 2) we get it when they sign up to listen to our streaming audio. Big deal! I’m surprised at how many people with responsibilities are so defensive when I ask that question. There are so many reasons why you need to capture as many email addresses as you can. Why not ask why should you be doing it, and how can you do it better?
Here are just a very select few reasons why email addresses are important. Right now, if you are a radio station in a decent sized market, you have apps your listeners can put on their phones so they can easily listen to you. I contend that radio is where cable TV was in the early days. The smart people that understand how they can exploit that will stay ahead of their competitors, especially in sales, which at the end of the day, is very important to the bean counter and suit crowd, and could save your job. Ted Turner realized early on that he could take his crappy little TV station in Atlanta, put it on cable, and get more eyeballs watching, enabling him to make a lot more money selling Gilligan’s Island reruns nationally than he could locally. Right now, most radio stations stream, so you can listen to almost any station you want on your smart phone, not to mention on your computer. WTBS Atlanta, and WGN Chicago are both Superstations that are on most cable and satellite providers. With apps on phones, and browsers easier to navigate on those phones, anyone can pretty much listen to any radio station. A smart few may become Superstations. I am not saying blow up your local station content, but rather internet radio (our cable TV) is obviously a big part of the future of radio, and radio monetization. Why not embrace it, and profit from it? Even if you won’t get Arbitron ratings from people outside of your survey area, it will still be very important. There is no reason you can’t make them a fan, which makes them not only another person talking up your station, someone you get credit for listening to your stream, but also someone you can turn into a customer. Why does that matter? It is another very important piece of the radio digital monetization model. As the stream audience ratings become more sophisticated, and important, you will ahead of the curve, and an innovator, not a follower.
In the next post, a number nobody in radio I bet nobody knows, and when they understand it, they should jump all over it.



